Technical Support
Software Quality Verification
Interoperability Testing
Software Development
We provide Levels 1, 2, and 3 remote Technical Support for end-customers of large-scale deployments of Voice and Video Telephony
over the Internet (VVoIP.) In the course of providing Technical Support services, we:
• Provide first point of contact for end-users of VVoIP service
• Remotely monitor the health of cloud-based and locally-installed VVoIP servers
• Upon receiving any server alarms, take pre-emptive action to mitigate any service interruption
• Provide help and instructions to end-users when they ask about features of VVoIP service
• Help end-users troubleshoot any service issues
• Engage with teams across different organizations to report, track and manage software issues
• Propagate any software updates and upgrades to VVoIP servers
• Build search-able knowledge-bases of software issues discovered in the field
• Provide feedback to our client companies about their services, and recommend improvements
We provide Quality Verification of networked consumer premises equipment
We provide Interoperability Testing for servers and networked customer-premises equipment
Our expertise is in development of software for servers and networked customer-premises equipment (CPE) targeted towards transport
of voice and video media over the Internet. Our software development process includes:
• Conceptualization of required functionality in consultation with our clients
• Requirements Definition
• Software design
• Software development
• Code reviews
• Source code control
• Configuration and change management
• Unit testing
• Release management
• Product integration