Multiple job openings in Technical Support

Job Description
• The prime responsibility will be troubleshooting Hardware/Software/Networking or products service related queries of global customers over phone or email which involves working in US time zones.
• The Technical Support Engineer will also be responsible for interfacing with customers on operational issues by dispatching on-call engineers, facilitating communication and driving to resolution via standard operational procedure.
• The candidate will provide remote solutions to the problems, probe problems and explain the solution in such a way that non-technical users understand.
• Additional responsibilities will require working with Network diagnosis tools, tracking/creating issues, providing run-time application administration based on analysis of logs, alerts and other various diagnostic reports.
• The ideal candidate will have excellent written and verbal communication skills along with the ability to multitask in order to handle multiple issues at any given time.

Experience
1-4 years of experience

Minimum Job Qualifications Required
• A B.E/B.Tech/BCA/MCA or equivalent Computer Science diploma/degree
• Understanding TCP/IP network environment
• Knowledge of DNS, DHCP, TCP/IP and other network protocols
• Good knowledge on Router, Switch, Firewall/NAT
• Excellent skills to effectively communicate via phone and in writing

Preferable Job Qualifications
• Prior experience working in a technical network operations center or equivalent environment Call Center
• Certifications such as CCNA, RHCT/RHCE or equivalent, prior experience in SIP or other VoIP technologies are a plus
• Knowledge of Unix/Linux administration and shell scripting language
• Experience working with some network diagnostic and management tools
• Ability to quickly learn and apply new technologies

Please send your resume at jobs@verikraft.com